SpeedySparrow

•     Open/Close tickets via the Client Area
•     View tickets actively open, awaiting-reply, on hold, and in progress.
•     View tickets from the main Client Area Home
•     View Knowledge-base articles
•     View Announcements
•     Select product group from open tickets and set activeness

•     Unable to close active tickets
•     Unable to view knowledge-base articles
•     Unable to view content on announcements
•     Unable to view closed tickets
•     Closed tickets count towards open ticket statistics (when enabled)

Over recent months we have noticed several customers overpaying us (not such a bad thing of course) by accident due to their invoices not reflecting a "Paid Status" after their initial payment was made, due to these issues we thought it may be best to outline the reasons why your payments made via 2Checkout are not marked as instantly paid when done at a specific time.

When you organize to pay your account balance via 2Checkout whether it be via their Credit Card facility or via their PayPal option, the details are taken in by 2Checkout to initiate a secondary "anti-fraud" check which usually takes from a few minutes to a maximum of 24-hours to be acknowledged then approved and/or denied depending on whether or not 2Checkout deems the payment as fraudulent or not.

Due to the secondary anti-fraud check that is initiated all invoices will remain unpaid until the status of the payment is approved, if the payment is approved then the API will call back to SpeedySparrow and will mark your invoice as paid (so please do not initiate a secondary payment until the fraud check is complete). If on the other hand the payment is denied or is not approved the invoice will remain as unpaid or may be changed depending on the status, either "Unpaid" and/or "Cancelled", the same will apply to new orders that are made under our network and no invoice or service is setup until this process has completed.

Due to that fact that we have seen a massive rise in fraudulent orders over the last few months we have decided that we will still apply anti-fraud checks on new and existing customers to ensure that every customer that we hold under our network is protected from any acts of fraud and/or possible acts of fraud against them, these have been accepted as standard policies and will continue to be pushed forward as an option to keep enabled to prevent any unwanted users abusing our networks and/or services.

If you have any questions or concerns regarding these actions please do not hesitate to let us know, we would be more than happy to assist you with your enquiries.

Though please do remember that if you are paying via 2Checkout either via Credit Card and/or PayPal please do not initiate a secondary payment until you receive notification of the payment originally made being cleared and/or accepted by the gateway. You may also follow up any paid invoices to our billing department if you are worried they have not been approved, or may not be approved for any circumstance. Most invoices will correct themselves accordingly as per the automated systems, if your invoice does not reflect any status change after 24-hours please do address them to us and we will do our best to provide you more accurate information about the process of your payment.

We do apologize if this comes to any inconvenience, though we are here to assist if you require our help!

Dear Members,

SpeedySparrow is proud to announce that the every growing and popular open source webmail system is now activated in all servers and accounts within our reign. AtMail is quite a unique Ajax powered open source application in which can be used when using cPanel's webmail feature (just look at the beauty of it!).

This extra feature comes at not additional cost to you.

What is AtMail:

AtMail is an open source webmail client written in PHP. We aim to provide a elegant Ajax webmail client for existing IMAP mailservers, with less bloat and a focus on an intuitive, simple user interface.

The open source version of AtMail provides users with a lightweight, yet powerful webmail client. The software can be installed on a variety of platforms with ease and without the hassles that most webmail platforms impart.

Traditional desktop mail clients are in decline; the future of email is via a web interface. AtMail is poised to deliver the next generation in Open Source Webmail.

Features of AtMail:

• Lightweight Ajax Webmail Interface

• Video Mail

• PHP source code

• IMAP support, including IMAP over SSL

• Live Spell Check

• HTML email composing

• Address Book

• LDAP Address Book Integration

• Apache 2.0 Open Source license

• Multi-language support incl: English, French, Spanish, German, Russian, Dutch, Chinese, Japanese, Italian and Portuguese

More about: Atmail Open Source
You can also Demo Atmail as well.

Hello,

Due to the unforeseen reasons of the ClubUptime LLC closure, SpeedySparrow would like to offer all of it’s VPS Customers a 50% discount off their current service for one month. It has been sad to see such a wonderful business collapse on the back of considerable comments and deliberations by community activists regarding the overtake of the Brohoster Service, in retrospect ClubUptime was a true competitor on the market providing quality VPS XEN based virtual equipment, a leading provider where it came to customer satisfaction and new innovative ideas but today we sadly do see the loss of another true web hosting provider:

You may see more details here:
http://www.webhostingtalk.com/showthread.php?t=1064528&highlight=clubuptime

To bring hope and prospect to these lost souls of ClubUptime, we would like to offer each client a FREE TRANSFER of their data across to SpeedySparrow as well as a 50% discount on top of their current order, if you are a ClubUptime customer and would like to take part in this change please do contact our management team by submitting a Sales Ticket for further information and we would be more than happy to assist you in your new change across to SpeedySparrow Pty Ltd.

https://my.speedysparrow.com/members/index.php?/Tickets/Submit

You may also like to check out our Cloud VPS Hosting page:
http://speedysparrow.com/vps-hosting.html

It’s a sad day to see this company go, but in the light you will find a better and more productive provider for your needs, best of luck to both sides!

Dear HostRail Customers,

Recently we heard about the harsh realities to the closure of your accounts on a reputed service (HostRail), it is unfortunate to read the events, the comments that have un-folded over the last few days in the wake of their sudden departure from the industry and in respect SpeedySparrow would like to assist you in your search of a new web hosting provider.

For all new HostRail Customers that switch their services over to SpeedySparrow.com, we are going to offer you a great deal of up to 80% off for the first month of your invoice just to help you get back on your feet, there are no catches, no if’s or buts to this exclusive offer, just a departure and transfer gift from our team.

This is a complimentary gift that we are sure you will enjoy, we are more than happy to restore your backups and your files if you have them ready to provide us. Even if you do not have these files available we will be more than happy to assist you in your sites development needs.

It is a sad day for everyone that was a part of the HostRail network, but SpeedySparrow is going to try and make your transitioning away from HostRail a pleasant one.

If you would to take advantage of this offer to switch away we will be glad to assist. If you are currently a HostRail customer, simply contact our Sales Department, provide us your domain you have hosted with HostRail and will apply all the necessary discounts to your account as needed.

We wish you a happy journey even if you do not decide to host with SpeedySparrow.